${EYE_sm}ARGUS
First-run setup
1
Channels
2
ITSM
3
Autonomy
4
Review

Connect your channels

Argus watches through adapters. Each one speaks a canonical model, so what you plug in here never leaks into the layers above.

${IC_phone}
Telephony · Call Center
Inbound voice for FAQ answering & warm handoff
Healthy
${IC_cloud}
Monitoring · AWS CloudWatch
Metrics & alarms for infrastructure support
Healthy
${IC_activity}
Application telemetry
Traces, logs & error rates from your services
${IC_shield}
No customer data ingested

Argus reads only logs and metrics. Personal and account data stays in your systems — never stored here.

${EYE_lg}

Opening the eyes

Calibrating Argus — wiring adapters behind canonical models.

${IC_check}
Ingress · Telephony adapter
bound
${IC_check}
Monitoring · AWS CloudWatch
streaming
${IC_check}
Application telemetry
receiving
${IC_check}
ITSM · ServiceNow
linked
${IC_check}
Understanding · NLU & intent
loaded
${IC_check}
Knowledge · SOP & FAQ index
indexed
${IC_check}
Reasoning · LLM (abstracted)
reachable
${IC_check}
Autonomy policy · ceilings
enforced
${IC_check}
Action executors · runbooks
armed
${IC_check}
Observability · spans & audit
recording
Sterling Trust Bank / Console
${IC_search}Search incidents, tickets, spans…
All eyes open

Operations console

One view across all three pillars — the hundred eyes. Live status, active autonomy, and the numbers that matter.

${IC_shield}No customer data stored. Argus operates only on logs & metrics — personal and account data never leaves your systems.
${IC_dollar} Cost per ticket
$0.00
${IC_arrowdown} 58% vs. baseline $9.80
${IC_heart} CSAT
0 / 5
${IC_arrowup} +0.7 this quarter
${IC_target} Resolution accuracy
0%
${IC_arrowup} +2.4 pts
${IC_bolt} Auto-resolved
0%
of eligible tickets today
${IC_phone}
Call Center
FAQ answering · warm handoff
Calls handled today428
In progress3
Autonomy${IC_bolt} Auto
${IC_server}
Infrastructure
AWS · monitor & remediate
Active incidents1
Auto-remediated (24h)17
Autonomy${IC_users} Assisted
${IC_app}
Application
Telemetry · ticket auto-heal
Tickets analyzed today63
Auto-healed41
Autonomy${IC_bolt} Auto
INC-4471

Payment gateway latency

Resolving Correlated by Argus · one incident, one story
${IC_phone}Call Center — customers reporting slow payments12 calls
${IC_server}Infrastructure — CloudWatch p99 latency alarm1 alert
${IC_app}Application — PaymentService timeouts1 ticket
${IC_arrow}
${EYE_md}
Single incident
Shared context across pillars
payment-gateway · prod

Unified incident feed

All pillars
${IC_bolt}
Auto-healed INC-4472 — recycled PaymentService DB pool
Application · Auto · within guardrails
just now
${IC_users}
Approval requested — drain unhealthy gateway task
Infrastructure · Assisted · awaiting operator
1m ago
${IC_headset}
Warm handoff to L2 with full context
Call Center · ticket INC-4470 created in ServiceNow
2m ago
${IC_route}
Correlated 12 calls + 1 alarm + 1 ticket → INC-4471
Argus · shared context
4m ago
${IC_alert}
CloudWatch alarm — payment-gateway p99 > 800ms
Infrastructure · threshold 500ms
6m ago

Layers & adapters

10 / 10 healthy
${IC_phone}
Ingress · Telephony
canonical Interaction
live
${IC_cloud}
Monitoring · CloudWatch
canonical Signal
live
${IC_spark}
Reasoning · LLM
provider-abstracted
live
${IC_ticket}
Action · ServiceNow
canonical Ticket
live
${IC_shield}
Autonomy policy
ceilings enforced
on

Call Center

Live inbound calls auto-answered by the conversational agent, with a warm handoff to a human and a ServiceNow ticket created automatically. Two calls — a clean one, and a harder one.

${IC_wave}Inbound call +1 (415) •••-••82 00:00 Auto-answering
Intent · FAQ match
Payment delay — gateway latency
Confidence96%
Matched SOPSOP-PAY-07
Linked incidentINC-4471
Caller sentiment
Concerned → Reassured
HandlingAccount-specific → human
Warm handoff
${IC_headset} Transferred to L2 · Priya N.

Transcript, intent, matched SOP and INC-4471 context passed on transfer. No re-explaining.

ServiceNow ticketINC-4470
PriorityP3 · linked to INC-4471
Created & assigned

Infrastructure

An alarm fires, Argus triages with reasoning and metrics, then acts at the autonomy mode you choose. Watch the same incident under Recommend, Assisted, and Auto.

INC-4471 · active

${IC_alert} CloudWatch alarm

Breaching
Signalpayment-gateway · p99 latency
Value842 ms / 500 ms
Regioneu-west-1 · prod
Argus triage · reasoning
${IC_spark}
Connection pool saturation on pg-pool-2
Active conns 198/200 · wait-time climbing since 14:02
${IC_spark}
Correlates with deploy v2.14.3 at 13:58
Same window as INC-4472 (Application)

Resolution timeline

Assisted

Autonomy mode

ceiling: Assisted
SOP escalation
${IC_book}If p99 stays > 800ms for 15 min and error-budget burn > 2x, Argus escalates to on-call SRE at P2 — matched to SOP-INFRA-12.

Application

A ServiceNow ticket analyzed from telemetry, root-caused, and auto-healed — with a full comment trail. When it can't be resolved safely, a clean human handoff.

${IC_ticket} INC-4472 · PaymentService timeouts

Analyzing
SourceServiceNow · auto-ingested
ServicePaymentService · v2.14.3
Signalerror rate 6.4% · timeouts
Analysis & auto-heal

ServiceNow comment trail

INC-4472
If unresolved
${IC_headset}A durable fix needs a code change to the retry policy. Argus hands off to the Payments app team with root cause, the applied mitigation, and a linked change request — no context lost.

Autonomy & governance

Each tier sets a ceiling the tiers below cannot exceed. Change a ceiling and watch the options collapse downward.

${IC_shield}
Super Admin
Argus platform · sets the tenant-wide maximum
Ceiling
${IC_hierarchy}
Tenant Admin
Sterling Trust Bank · caps squads within the ceiling
Ceiling
${IC_users}
Project Manager
Payments squad · picks the working mode
Working mode

Precedence

Modes are ordered. A higher tier can only loosen down to what it was granted.

${IC_route}
Recommend
Suggests · human executes
lowest
${IC_users}
Assisted
Proposes · human approves
${IC_bolt}
Auto
Resolves within guardrails
highest

Observability & audit

Every incident is a trace across the layers. Each span is an auditable step — ingress to handoff — and it's all logs & metrics, no customer data.

trace INC-4471
${IC_shield}Auditable by design. Every agent decision, tool call, and mode choice is recorded as a span — reproducible for any auditor.

Trace · payment-gateway latency

total 2.41s · 7 spans

Audit log

append-only
TimeActorEventDetailMode
14:08:11argus.actionticket.resolveINC-4472 · pool recycledAuto
14:07:02priya.n@sterlingtrustaction.approvedrain task pg-task-7Assisted
14:05:40argus.reasoningllm.decideroot-cause · pool saturationAssisted
14:04:12argus.callcentercall.handoffINC-4470 · L2 warm transferAuto
14:02:55argus.ingresssignal.correlate12 calls + 1 alarm + 1 ticket → INC-4471Auto

Settings

Every layer is plug-and-play. Swap an adapter without touching the engine — canonical models keep the rest of Argus unchanged.

Adapters

all healthy
${IC_phone}
Telephony
inbound-voice · canonical Interaction
Live
${IC_cloud}
Monitoring
aws-cloudwatch · canonical Signal
Live
${IC_ticket}
ITSM
servicenow · canonical Ticket
Live
${IC_spark}
LLM provider
abstracted · in-perimeter
Ready

Deployment

ModeOn-premise · per-tenant fork
TenantSterling Trust Bank
Regioneu-west-1 · in-VPC
Data egressNone · telemetry off
Also availableMulti-tenant SaaS (SMEs)

Data posture

logs & metrics only
${IC_shield}Argus stores no customer data. It reasons over logs, metrics, and telemetry; account and personal data stay in your systems of record.
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